How to Order

Ordering your specialty coffee equipment and beverage solutions on Gears Coffee (https://gearscoffee.com/) is straightforward, secure, and transparent. We ensure that pricing, shipping fees, equipment lead times, and order details are fully visible before you complete your purchase.

Follow this step-by-step guide to place your order online:

Step 1: Browse and Select Your Equipment

• Explore our product categories, including home espresso machines, commercial coffee machines, commercial and manual grinders, coffee roasters, and manual brewing tools.
• Review the technical specifications, dimensions, power requirements, and product descriptions to ensure the machine fits your setup.
• Check stock availability and any noted fulfillment lead times on the product page.
• Select your preferred variant (such as color, voltage, or bundle options) and quantity, then click Add to Cart or Buy Now.

Step 2: Review Your Shopping Cart

• Click the Cart icon at the top right of the page to review your selected items.
• Verify that the selected products, quantities, and prices (denominated in USD) are correct.
• If you have an eligible promotional or discount code, enter it in the designated field.
• Click Proceed to Checkout to continue.

Step 3: Enter Contact & Shipping Information

• Provide a valid email address and phone number so we can send order confirmations and carrier tracking updates.
• Enter your complete delivery address. Gears Coffee fulfills orders across:
  • Domestic Destinations: All major provinces throughout Indonesia.
  • International Destinations: Direct courier shipping to the United States and the European Union (EU).
• Ensure street names, building or suite numbers, postal codes, and recipient contact details are accurate to avoid carrier transit delays.

Step 4: Select Shipping Method & Review Itemized Total

• Choose your preferred shipping option based on carrier rate and estimated delivery timeframe.
• Review the final itemized cost breakdown before payment, which clearly presents:
  • Item subtotal (in USD)
  • Real-time calculated shipping rates
  • Applicable sales taxes or mandatory checkout fees
  • Final total amount payable
• Note for International Orders: Custom clearance procedures, local import taxes, or destination duties for shipments to the US and EU are handled in accordance with our Shipping Policy.

Step 5: Choose Payment Method & Complete Secure Checkout

• Select your preferred payment method from the available options (e.g., Credit/Debit Card, PayPal, or secure payment gateways).
• Complete your transaction through our encrypted, PCI-compliant payment gateway.
• Security Guarantee: Gears Coffee will never ask you to send sensitive credit card numbers or banking passwords via email, phone, WhatsApp, or contact forms.

Step 6: Order Confirmation & Tracking Updates

• Once payment is authorized, you will see an on-screen confirmation page with your unique Order Number.
• An automated Order Confirmation Email will immediately be sent to your registered email address with a receipt of your purchase.
• Some high-value orders, such as commercial espresso machines or roasters, may undergo a brief payment verification or address confirmation check prior to dispatch.
• As soon as your order leaves our Jakarta facility or authorized partner warehouse, you will receive a Shipping Notification Email containing your tracking number and carrier tracking link.

Need Assistance Before Ordering?

If you require pre-purchase technical advice, need to confirm electrical voltage compatibility (e.g., 110V vs. 220V), or wish to schedule an in-person demonstration at our Jakarta showroom, please reach out to us prior to finalizing your order:

• Email Support: sales@gearscoffee.com
• Phone / WhatsApp: +62 812-5285-1932
• Operating Hours: Monday – Sunday, 08:00 – 17:00 (GMT+7 / Western Indonesia Time)
• Store & Showroom Address:
  Jl. Pinangsia Raya No.16H, RT.8/RW.5, Pinangsia, Kec. Taman Sari, Kota Tua,
  Daerah Khusus Ibukota Jakarta 11110, Indonesia