About Us

Welcome to Gears Coffee (https://gearscoffee.com/). We are an independent specialty coffee equipment retailer based in Jakarta, Indonesia, dedicated to helping coffee enthusiasts and commercial operators brew coffee they truly love.

Whether you are an aspiring home barista purchasing your first manual brewer or an entrepreneur launching a full-scale commercial cafe, we provide professional-grade coffee equipment, honest guidance, and a transparent, secure purchasing experience from start to finish.

Our Mission & Story

At Gears Coffee, our mission is simple: to help you brew the coffee you love.

Coffee is an extraordinary craft that connects farmers, processors, importers, roasters, equipment engineers, baristas, and consumers worldwide. Because coffee equipment spans a vast range of brewing methods and technical specifications, finding the right setup can easily feel overwhelming and unnecessarily costly.

We exist to provide practical, unbiased advice and educational product insights so you can make informed decisions. We only curate and sell products that our team of experts tests, trusts, and uses daily—ensuring you invest in equipment tailored precisely to your brewing preferences and operational needs.

What Sets Us Apart

• Customer-Centric Guidance: We prioritize helping you find the right machine for your exact workflow rather than upselling features you will not use.

• Hands-on Industry Expertise: Our team consists of passionate coffee professionals who understand the mechanics, temperature stability, burr geometry, and extraction dynamics of each machine we carry.

• Physical Retail Experience: In addition to our online store, our retail location in Jakarta, Indonesia provides customers with an opportunity to see, feel, and evaluate equipment prior to purchase.

Who We Serve

We supply coffee brewing gear and commercial beverage solutions for:

• Home baristas and residential specialty coffee setups

• Specialty cafes, roasteries, and coffee bars

• Restaurants, bakeries, and hospitality venues

• Corporate offices and executive lounges

• Commercial foodservice and beverage operations

What We Offer

Our curated catalog includes both specialty coffee equipment and professional foodservice solutions:

• Coffee Grinders (Manual & Electric)

• Home Espresso Machines

• Commercial Espresso Machines

• Commercial Grinders

• Coffee Roasters

• Manual Brewers (Pour-over, Immersion, Siphon)

• Commercial Batch Brewing Systems

• Food Processors

• Frozen Drink & Slush Machines

• Commercial Meat Slicers

• Mixers

• Soda & Carbonation Machines

• Water Dispensers & Filtration Systems

Note: Product availability, stock status, and lead times may vary. We encourage customers to verify individual product specifications, lead times, and shipping terms on each product page prior to finalizing an order.

Our Business Model & Fulfillment

Gears Coffee operates as both a physical retail showroom and an e-commerce platform via gearscoffee.com.

• Order Processing & Fulfillment: All orders placed through our website are verified and processed directly by Gears Coffee. Depending on inventory status, equipment dimensions, and destination, orders are dispatched either directly from our Jakarta facility or via authorized manufacturer logistics partners.

• Accountability: Gears Coffee remains directly responsible for order processing, logistics coordination, tracking updates, customer support, and after-sales service for all purchases made through our platform.

Shipping Destinations & Coverage

To serve coffee communities worldwide, Gears Coffee provides fulfillment to the following core markets:

• Domestic Delivery: Full shipping coverage across all major provinces and islands throughout Indonesia.

• International Shipping: Dedicated international delivery services to customers located in the United States and the European Union (EU), subject to carrier logistics, customs clearance, and destination-country import regulations.

Handling times, transit durations, tracking numbers, and international customs considerations are outlined in detail in our Shipping Policy.

Accepted Currency & Billing Transparency

• Standard Currency: All prices displayed across gearscoffee.com and at checkout are denominated in United States Dollar (USD) unless explicitly stated otherwise.

• Currency Conversion & Foreign Transaction Fees: If your credit card, debit card, bank account, or PayPal account operates in a currency other than USD, your financial institution or payment provider will process the transaction using their applicable exchange rates. Any resulting foreign exchange margins, currency conversion fees, or bank transaction surcharges are determined solely by your payment provider and are not controlled by Gears Coffee.

• Price Transparency: Applicable shipping charges and mandatory checkout fees are itemized transparently before final payment completion.

Consumer Standards & Store Transparency

In accordance with transparent e-commerce best practices and international consumer protection standards, we ensure that:

• Secure Checkout: Payments are processed exclusively through encrypted, PCI-compliant third-party payment gateways. We never solicit or store sensitive payment card details via phone, email, WhatsApp, or unsecured contact forms.

• Clear Return & Refund Procedures: Explicit guidelines regarding return eligibility, timeframes, equipment condition requirements (unopened, un-plumbed, unused), and refund processing are readily available in our Return & Refund Policy.

• Manufacturer Warranties: Commercial machinery and residential electrical equipment carry manufacturer warranty terms where indicated. Specific terms can be reviewed directly on product pages or verified with our support team prior to placing an order.

Important Store Policies

To ensure a smooth shopping experience, we encourage all customers to review our core store policies:

• Shipping & Delivery Policy

• Returns & Refunds Policy

• Terms of Service

• Privacy Policy

• Payment Methods & Billing Terms

• Warranty & Service Terms

Business Contact Information

For product consultations, wholesale inquiries, order updates, or technical support, please contact our team directly:

• Brand / Store Name: Gears Coffee

• Business Model: Independent Specialty Coffee Equipment Retailer

• Official Website: https://gearscoffee.com/

• Customer Support Email: sales@gearscoffee.com

• Phone / WhatsApp: +62 812-5285-1932

• Store & Showroom Address:

Jl. Pinangsia Raya No.16H, RT.8/RW.5, Pinangsia, Kec. Taman Sari, Kota Tua,

  Daerah Khusus Ibukota Jakarta 11110, Indonesia

• Operating Hours: Monday – Sunday, 08:00 – 17:00 (GMT+7 / Western Indonesia Time)

For physical store visits or in-person equipment demonstrations, we recommend contacting our support team in advance to verify product display availability.